Payment & Invoices
innoGPT Automatically generates clear and transparent invoices for business customers—VAT-deductible, in PDF format, and delivered straight to your inbox. Here’s everything you need to know about invoices.
💡 Summary: Invoices are sent via email as PDFs. You can save your company information directly in your account. If there are multiple users, you’ll receive a single consolidated invoice each month.
How and when do I receive the invoice?
The invoice is automatically sent via email to the address stored in your account—as a PDF attachment and once per billing period (usually monthly).
🏢 Enter company details for the invoice
To ensure your invoice is complete and eligible for input tax deduction, you can enter the following directly during payment:
✅ Company name
✅ Full business address
✅ VAT ID / Tax ID
Here’s how it works:
Click on your Workspace profile in the top left corner → Settings
Go to the Billing tab
Now select Upgrade and enter your company information under Billing Address
Save — all future invoices will automatically include this information
💳 Payment methods ininnoGPT
innoGPT offers you several payment methods so you can flexibly choose between credit card, SEPA direct debit, and PayPal. Here’s a quick overview.
💡 Summary: At checkout, you can choose between credit card, SEPA direct debit, or PayPal. Payment on account is available for plans with 50 or more users.
Available payment methods:
🛒 Select payment method at checkout
When making your first booking, select your preferred method directly at checkout:
Select a plan and click "Book Now"
In the Stripe checkout, choose between credit card, SEPA, or PayPal
Enter and confirm payment details
Done — access is activated immediately
🔄 Change payment method
Here’s how to update your payment method at any time:
Workspace Profile → Settings → Billing
Click on Change payment method
Enter the new method and save
ℹ️ Tip: If you change your payment method in the middle of a billing cycle, the new method will not be used until the next billing cycle.
Security
All payments are processed via Stripe, a certified payment provider
Your payment data is never stored on innoGPT servers
Stripe is PCI-DSS Level 1 certified — the highest security standard for card data
💬 Questions about payment?
Was a payment declined, or do you have a special request? Write to us.
📨 Set up a separate billing email
Would you like invoices to be sent to your accounting department instead of to you personally? No problem.
Just send us a quick message to maurice@inno-ki.de with the desired billing address:
An: maurice@inno-ki.de
Betreff: Separate Billing-E-Mail einrichten
Hi innoGPT-Team,
bitte stellt Rechnungen künftig an folgende Adresse zu:
billing@unsere-firma.de
Danke!
We’ll set it up within one business day.
📂 What invoice format?
Currently, we provide invoices exclusively as PDFs. We use Stripe as our payment provider.
ℹ️ ZUGFeRD? We do not currently support the hybrid ZUGFeRD format. Stripe is working on the necessary updates.
Related articles
These articles provide additional information on payments and invoices:
📄Manage subscription
Upgrade or downgrade your plan, understand the trial period, and cancel your subscription yourself — step by step via the Stripe customer portal.📊Usage limits & fair use policy
How the budget works for each plan, where to view your current usage, and what happens if you exceed your limit.🏢Manage workspace
For Team and Business plans: members, roles, and central workspace settings related to billing and access.