Manage subscription
In this article, you’ll learn how to manage your innoGPT subscription—from choosing the right plan to upgrading and canceling. You can find all these options under Settings → Billing → Plans.
Where can I find this? Click on your avatar in the bottom left corner → Settings → Billing → Plans. For Team/Business subscriptions, you need Workspace Owner permissions.
Overview of Plans
innoGPT offers various plans depending on your use case:
Note: You can find out which models are included in which plan in the article Usage limit & fair use policy. A current overview of all available models is available at innogpt.com/models.
Term: All innoGPT subscriptions have a monthly or annual term
Trial Subscription / Trial Period
The 7-day trial period starts automatically after you register
During the trial period, you have access to all standard templates
No action is required—the trial period ends automatically
Cancellation is not required as long as you have not provided any payment information
Important: If you haven’t provided payment information during the trial period, there will be no automatic charges and no subscription—you must actively select a plan and provide payment information to switch to a paid subscription.
Upgrade your plan
Want to switch to a higher plan (e.g., from Go to Pro or from Personal to Business)?
Go to Settings → Billing → Plans
In the Available Plans section, you’ll see all options and their features
Click Upgrade (or Select Plan) next to the desired plan
Select the billing cycle (monthly or annually)
You’ll be redirected to Stripe to set up your payment method (credit card or SEPA direct debit)
Confirm the change
When does the upgrade take effect? Immediately. You’ll have immediate access to all features of the new plan. Pro-rated costs will be applied to your next invoice.
Downgrade your plan
Need less? Here’s how to switch to a smaller plan:
Open Settings → Billing → Plans
Click Manage → you’ll be redirected to Stripe
Select the desired smaller plan there
Confirm the change
When does the downgrade take effect? Usually at the end of your current billing cycle. Until then, you’ll continue using the higher plan without any additional costs starting from the next cycle.
Note when downgrading to Go: Premium and Ultra models will no longer be available afterward. Existing chats and assistants will be retained but must be switched to Standard models.
Manage payment methods & invoices
All payment data and invoices are managed through our payment provider Stripe.
Here’s how to get there:
Open Settings → Billing → Plans
Click Manage — you’ll be redirected to the Stripe customer portal
In the Stripe portal, you can:
Add, change, or remove a payment method (credit card, SEPA direct debit)
Update billing information (company name, VAT ID, billing address)
Download all previous invoices as PDFs
Switch or cancel your active plan
Tip: Set up a valid backup payment method so your Workspace isn’t suddenly locked if your primary card expires.
Cancel subscription
Want to cancel your subscription? You can do so yourself via the Stripe customer portal—quickly, anytime, and without a phone call or email.
Cancel your personal subscription
Log in to your innoGPT account
Go to Settings → Billing → Plans
Click Manage — you’ll be redirected to Stripe
Select Cancel Subscription
Confirm the cancellation
Very important: Do not delete your account before canceling your subscription. If you delete your account first, the subscription will continue and can no longer be canceled on its own.
Cancel Team/Business Subscription
Only workspace owners can cancel a workspace’s subscription:
Go to the relevant workspace (top left)
Open Workspace Settings → Billing
Click Manage and follow the Stripe flow to cancel
If a user leaves the Business Workspace—their email is removed—they will no longer be included in the consolidated Business billing.
What happens after cancellation?
Your subscription remains active until the end of the current billing period—so you can use up all your paid days
After that, the subscription will automatically end
You can manually delete your data in the settings
No longer have access to the account?
If you can no longer log in or can’t find the admin area:
Send us a quick email at hello@innogpt.de
If possible, attach a screenshot of the error message
Provide us with the account’s email address
Our support team will then cancel the subscription for you
Note: Even when requesting cancellation through support, we need confirmation from the account’s email address to ensure the cancellation is valid.
Completely delete your account
If you want to not only cancel but also completely remove your account (including all chats and data), use the Delete Account feature under Settings → Security.
⚠️ Important order: Cancel your subscription first, then delete your account. Doing it the other way around won’t work and often leads to billing issues.
Frequently Asked Questions
Where can I find the cancellation button?
Go to Settings → Billing → Plans and click Manage — you’ll be redirected directly to the Stripe customer portal, where you can cancel your subscription yourself.
What about the cancellation period?
We have a monthly term — you can cancel at any time effective at the end of the current billing period.
Do I need to actively cancel my trial period?
No. If you haven’t provided any payment information, the trial period will expire automatically—there are no costs and no cancellation is necessary.
Will I receive a pro-rata refund if I upgrade?
If you switch plans within the billing cycle, the prorated costs are automatically adjusted—you only pay the difference.
What happens to my data after cancellation?
It will be retained. You can reactivate your subscription at any time. All data is permanently deleted only after you actively delete your account under Settings → Security.
My account has already been deleted, but the subscription is still active—what should I do?
Email us at support@innogpt.de using the original account email address. We’ll then cancel the subscription manually. Tip for the future: Always cancel the subscription first, then delete the account.
My payment and cancellation overlapped — will I get a refund?
Yes, in this case, please contact us at support@innogpt.de with your invoice or receipt number. We’ll review the case and refund the amount without any red tape if there’s an overlap.
Can I pay by invoice?
Available for Business plans starting at a certain number of users. Just contact us at: support@innogpt.de.
Where can I find my current usage?
You can view your usage and remaining budget transparently at any time in the admin dashboard of your Workspace.
Next steps
Usage limit & fair use policy — How the budget works
Manage profile — Account settings
Need help?
Do you have questions about your plan, cancellation, or need a custom quote? Write to us — we usually respond within one business day.